Install and match your theme
Tracklify reads your theme’s type, colour and radius tokens so the page looks like the rest of the store on the first load.
Orders & Fulfillment
Tracklify
Order tracking that keeps customers on your storefront
After checkout, most stores hand their customer to a courier’s tracking page and lose the most-visited page of the whole purchase. Tracklify puts that page on your domain, in your design, with the carrier data normalised behind it
The most-visited page you do not own
A customer checks tracking three to five times per order. On a typical store every one of those visits happens on a carrier’s website, wrapped in a carrier’s branding, next to a carrier’s advertising.
Same data, your page
Tracklify reads the fulfilment and its tracking number, pulls the carrier status, and renders it as a page on your own domain using your theme’s type and colour.
- Tracking page on your domain, not the carrier’s
- Carrier statuses normalised to one vocabulary
- Styled from your theme rather than configured separately
- Works for guests without an account
What Tracklify does
One page, done properly, plus the messages around it.
Branded tracking page
Your domain, your type, your colours. Built as a theme surface rather than an embedded iframe from someone else’s app.
Status normalisation
Carriers describe the same events differently. Tracklify maps them to one vocabulary so the page reads consistently whoever is carrying the parcel.
Proactive delay notifications
When a parcel stops moving for longer than its lane normally takes, the customer hears from you before they open a ticket. The support saving is the point; the goodwill is the bonus.
- Delay detected
- Customer told first
- Ticket avoided
Post-purchase upsell slot
A tracking page is visited repeatedly by someone who has already bought and is already thinking about the order. A single merchandising slot there outperforms most placements on the site, and it only exists if you own the page.
- Own the page
- Own the moment
- Own the next order
Multi-carrier and multi-parcel
Split shipments show as separate parcels on one order rather than as one confusing timeline.
Tracking analytics
Which lanes run late, which carriers generate the most repeat checks, and what the upsell slot returns.
How it works
Fulfilments flow in
When an order is fulfilled with a tracking number, the page exists. Nothing to trigger and nothing to configure per order.
Carrier status is normalised
Raw carrier events are mapped to one vocabulary, so "in transit" means the same thing whoever is carrying it.
Customers get told about delays
A parcel that stalls past its normal lane time triggers a message before the customer thinks to chase it.
Two decisions that make the difference
Owning the page and telling people first. Everything else on this app follows from those two.
A theme surface, not an iframe
Most tracking apps render inside an iframe or on a subdomain they control. That is faster to ship and it is why those pages never quite look like the store around them. Tracklify renders as part of your theme.
- Your domain, so the URL is not a giveaway
- Your theme tokens, so it matches without a second design pass
- Indexable and shareable rather than sealed in a frame
- Section-based, so the layout is yours to change
Delay messages that reduce tickets
"Where is my order" is the most common support ticket in ecommerce and almost all of it is anxiety rather than a real problem. Telling the customer before they ask converts a ticket into a notification.
- Lane-aware: a delay is measured against normal for that route
- One message per event, not a stream
- Sent on the channel the customer chose
- Support volume reported so the saving is visible
Plans for Tracklify
Priced on monthly shipment volume. The branded tracking page is on every tier; the tiers differ on volume, custom statuses, languages and how much analytics you get back.
Free
$0 / month
10 shipments / month
- Traditional tracking page
- 10 shipments per month
- Email notifications
- 3 custom statuses
- Basic analytics
- 1 language
Starter
$19.99 / month
500 shipments / month
- Everything in Free
- 500 shipments per month
- 10 custom statuses
- Pre- and post-purchase delivery estimates
- Product recommendations
- 5 languages
Growth
$59.99 / month
2,500 shipments / month
- Everything in Starter
- 2,500 shipments per month
- Unlimited custom statuses
- Full shipping analytics
- Unlimited languages
- Priority email support
Pro
$149.99 / month
5,000 shipments / month
- Everything in Growth
- 5,000 shipments per month
- Full analytics with exports
- Unlimited languages
- Priority email and chat support
Charged through Shopify billing, so it appears on your Shopify invoice rather than as a separate subscription. Annual billing saves 20%. Shipments beyond your plan limit are charged at the published overage rate.
Requirements and compatibility
- Shopify plan
- Any plan.
- Permissions
- Read on orders, fulfilments and products, plus customer contact details to send notifications, and online store editing rights to place the tracking page as a theme app extension.
- Carriers
- Tracking is read from the fulfilment’s carrier and number. Carriers without a public tracking feed will show a link rather than a timeline.
- Theme
- Online Store 2.0 theme required for the app block. Older themes need a small manual install; we will do it.
- Data retention
- Fulfilment and tracking records are kept while the app is installed and deleted on uninstall.
Tracklify questions, answered
Tracklify is a Shopify order tracking app that turns the post-purchase wait into a branded experience you own. It gives you a real-time tracking page on your own domain, automatic email and SMS updates at every shipment milestone, and shipping analytics on carrier performance, in one post-purchase suite.
When an order is fulfilled with a tracking number, Tracklify picks up the carrier and number, pulls the live tracking events, normalises them into one status vocabulary, and renders the result as a page on your storefront. Nothing needs triggering per order, and customers see the same five stages regardless of which carrier is carrying the parcel.
Over 1,100 carriers worldwide, including DHL, FedEx, UPS, USPS, Royal Mail, DPD and GLS, alongside regional and last-mile couriers. Where a carrier has no public tracking feed, the page still shows the order and its packages and links out rather than inventing a timeline.
Yes. Choose from Traditional, Modern and Custom templates, apply unlimited themes, and set your own logo and colours. The page runs on your domain with no redirect to a third-party tracking site, so every visit stays on your brand — and shoppers check tracking four to five times per order.
Yes. Automatic email and SMS go out at every shipment status — shipped, out for delivery, delivered — using on-brand templates. Notifications are the mechanism that stops a WISMO ticket before it is written, because the customer is told before they think to ask.
Yes. Tracking events can be pushed into Klaviyo or Omnisend so shipping messages run inside the flows you already maintain, or Tracklify can send them natively if you would rather not add another tool. It also integrates with Shopify Flow, Shopify Admin and customer accounts.
That is the main reason stores install it. Most “where is my order” contacts are anxiety rather than a real problem, so a proactive status message plus a tracking page the customer can check themselves removes the reason to open a ticket at all.
Yes. Product recommendations can be shown on the tracking page, which is visited repeatedly by someone who has already bought and is already thinking about their order. Tracklify also reports the revenue attributed to that placement, so the slot is measured rather than assumed.
Carrier performance and on-time rate, average transit time, transit time broken down by lane, and exception hotspots — the data you need to fix recurring delays and renegotiate carrier SLAs with evidence. Revenue attributed to the tracking page is reported alongside it.
Yes, on paid plans. Estimated delivery dates can be shown pre-purchase, to set expectations before checkout, and post-purchase on the tracking page, where the estimate updates as the parcel moves.
Yes. An order shipped in several packages shows each one separately, with its own carrier, status and estimated delivery, rather than being flattened into one confusing timeline. The customer can switch between packages on the same page.
Yes. The tracking page and notification templates are translatable: one language on Free, five on Starter, and unlimited languages on Growth and Pro. Customers get shipping updates in the language they bought in.
No. Shopify’s order status page is part of checkout and stays exactly where it is. Tracklify is the page customers return to over the following days, which is a different visit with different intent — and the one the carrier would otherwise own.
Yes. An order number with an email address or postcode is enough, which is what most customers have to hand. Tracklify also works with Shopify customer accounts where shoppers do log in.
Install, pick a template, add your logo and colours, and the tracking page is live — there is no code to write. The page is a theme app extension for Online Store 2.0 themes, so it drops into any modern theme; an older theme needs a small manual install, which we will do for you.
Free covers 10 shipments a month. Starter is $19.99 a month for 500 shipments, Growth is $59.99 for 2,500, and Pro is $149.99 for 5,000, with roughly 20% off on annual billing and overage rates beyond your plan. Billing runs through Shopify, so it appears on your Shopify invoice.
Tracklify reads orders, fulfilments, products and customer contact details to render tracking and send notifications, and needs online store editing rights to place the tracking page. Fulfilment and tracking records are deleted on uninstall; anything already in Shopify stays in Shopify.
Sending customers to a carrier’s website?
Book a demo and we will show you the same order on your tracking page and on the carrier’s, side by side.